Privacy Policy

Updated on: December 16, 2024

We are Houspector Inc. ("Houspector"), a technology company providing AI-powered property analysis and home buying tools. Our registered address is 3 Place Ville Marie Suite 400, Montreal, Quebec, Canada. Our Canadian federal corporation number is 928923-2. We provide intelligent property search, AI-driven market insights, and data-driven home buying assistance through our platform (our "Services"). We also operate the website available at: https://www.houspector.com (the "Website").

This Privacy Policy explains what personal information Houspector collects when you use our property analysis platform, how we use your property search data and preferences, how we protect your information, and your rights regarding your data. For the purpose of this Privacy Policy, "Personal Information" means any information related to an identifiable individual, including your property search history, saved properties, and home buying preferences.

For data protection inquiries, you can contact us at privacy@houspector.com.

Changes to our Privacy Policy

We reserve the right to update this Privacy Policy as we enhance our property analysis features and services. We will notify you of any material changes through email or a prominent notice on our Website. Your continued use of Houspector's services after changes are posted constitutes your acceptance of the updated policy.

Information you provide us

When you use Houspector's property analysis platform, you provide us with information to help us deliver personalized home buying insights:

Account Information

Registration Details: Your name, email address, phone number, and password when you create a Houspector account
Profile Preferences: Your home buying timeline, budget range, preferred locations, and property type preferences
Communication: Information you provide when contacting our support team or requesting property analysis assistance

Property Search Data

Search Queries: Property addresses, neighborhoods, cities, and search filters you use (price range, bedrooms, square footage, etc.)
Saved Properties: Properties you bookmark, favorite, or save for later review
Property Comparisons: Properties you compare side-by-side using our analysis tools
AI Interactions: Questions you ask our AI assistant about properties, neighborhoods, or market conditions

Home Buying Preferences

Lifestyle Preferences: School quality priorities, commute requirements, neighborhood amenities, and lifestyle factors
Investment Criteria: Your investment goals, risk tolerance, and property value expectations
Decision Factors: What matters most to you in a home (location, condition, appreciation potential, etc.)

Optional Information

Real Estate Agent Connection: If you choose to connect with an agent through our platform
Property Notes: Personal notes and observations you add to property listings
Feedback: Your ratings and feedback on our AI recommendations and property insights

Information we collect from your use of Houspector

To provide accurate property analysis and personalized recommendations, we automatically collect certain information when you use our platform:

Property Viewing Activity

Browsing History: Properties you view, how long you spend on each listing, and which property details you review most
Search Patterns: Your search frequency, preferred search times, and how your search criteria evolve over time
Engagement Metrics: Which AI insights you find most helpful, property reports you download, and features you use most

Device and Technical Information

Device Data: Device type, operating system, browser type, and screen resolution
IP Address and Location: Your IP address and general location to show you relevant local properties and market data
Usage Analytics: How you navigate our platform, which features you access, and performance metrics

AI and Machine Learning Data

Recommendation Feedback: Whether you engage with AI-recommended properties and how accurate our suggestions are for you
Conversation Logs: Your interactions with our AI assistant to improve response quality and property insights
Preference Learning: Patterns in your property selections that help us understand your ideal home criteria

Cookies and Analytics

When you interact with our Website or Services, we strive to make your experience easy and meaningful. When you visit our Website or use our Services, our web server sends a cookie to your device. Cookies are small text files stored on your device that help us understand whether you've visited the Website or our Customer's website before.

Types of Cookies We Use

We use the following categories of cookies:

Strictly Necessary Cookies: These are essential for the operation of the Website and Services. Without these cookies, certain features cannot function.
Performance Cookies: These collect information about how you use our Website, allowing us to improve its performance.
Functionality Cookies: These remember your preferences and personalize your experience.
Targeting/Advertising Cookies: These track your browsing habits to deliver relevant advertisements.

Session vs. Persistent Cookies

Cookies can be:

Session Cookies: These exist only during your online session and are deleted when you close your browser or turn off your computer.
Persistent Cookies: These remain on your device until they expire or you delete them. They store a unique identifier for your browser and help us recognize you as a returning visitor.

How We Use Cookies

To enhance your experience and functionality on the Website.
To process transactions and requests securely.
To analyze website performance and improve our Services.
To identify and remember returning users, whether you are a Houspector customer or an End User.

Third-Party Cookies

We may also use third-party services, such as Google Analytics, which may set cookies on your device. These cookies collect data on user behavior to help us improve the Website and understand its usage. For more information, see our Privacy Policy.

Managing Cookies

You can manage your cookie preferences via your browser settings or by using tools like those available at http://www.aboutads.info/choices and http://www.youronlinechoices.eu. Please note that disabling cookies may impact your ability to use certain features of the Website and Services.

How we use information we collect

We use your information to provide intelligent, personalized property analysis and help you make confident home buying decisions:

Property Search and Recommendations

Deliver AI-powered property recommendations based on your preferences and search history
Provide personalized market insights for neighborhoods and properties you're interested in
Alert you to new listings that match your criteria and budget
Show you comparable properties and market trends relevant to your search

AI Analysis and Insights

Generate property valuations, investment potential scores, and risk assessments
Provide neighborhood insights including schools, amenities, and demographic data
Analyze market conditions and pricing trends for your target areas
Improve our AI models to deliver more accurate property analysis and recommendations

Platform Improvement

Enhance our property search algorithms based on user behavior and feedback
Test and improve new features for property analysis and market insights
Identify and fix technical issues to ensure reliable service
Analyze usage patterns to optimize platform performance

Communication and Support

Send you property alerts, market updates, and personalized home buying tips
Respond to your questions about properties, neighborhoods, or our services
Provide customer support and technical assistance
Share important updates about our platform and new features

Legal and Security

Comply with legal obligations and respond to lawful requests
Protect against fraud, unauthorized access, and security threats
Enforce our Terms of Service and Acceptable Use Policy
Maintain the integrity and security of our platform

We may share your Personal Information with our selected business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. For example, these business partners may include our web hosting provider and our IT service providers.

In addition, we may disclose your Personal Information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case information held by us about our Customers and their End Users will be one of the transferred assets.
If we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

You can find a list of subprocessors with whom your Personal Information is shared at https://www.houspector.com/subprocessors.

Data Storage

Data Locality

The data that we collect from you may be transferred to, and stored at, United States of America outside the European Economic Area ("EEA") for which there is an adequacy decision relating to the safeguards for personal data from the European Commission. For information about the adequate security safeguards that have been put in place for data based in the United States of America, you can reach out to privacy@houspector.com.

Data Retention

The time periods for which we retain your information depends on the type of information and the purposes for which we use it. We will keep your information for no longer than is required or permitted.

Automated decision making & profiling

We use automated decision-making/profiling in the administration of the employment or contractual relationship. Houspector uses automated decision making when deciding on the correct answer to serve based on a customer question. The exact logic of the automated decision may change based on the natural language algorithm or machine learning model employed.

Your data rights

You have the following rights in respect of your Personal Information:

The right to access the Personal Information we hold about you.
The right to require us to rectify any inaccurate Personal Information about you without undue delay.

As a customer of Houspector, you have the following rights:

The right to have us erase any Personal Information we hold about you in circumstances such as where it is no longer necessary for us to hold the Personal Information or, in some circumstances, if you have withdrawn your consent to the processing.
The right to object to us processing Personal Information about you such as processing for profiling or direct marketing.
The right to ask us to provide your Personal Information to you in a portable format or, where technically feasible, for us to port that Personal Information to another provider provided it does not result in a disclosure of Personal Information relating to other people.
The right to request a restriction of the processing of your Personal Information.
The right to address a challenge concerning the personal information handling policies and practices at Houspector.

Where our processing of your Personal Information is based on your consent to that processing, you have the right to withdraw that consent at any time but any processing that we have carried out before you withdrew your consent remains lawful. You may exercise any of the above rights by contacting privacy@houspector.com. Where Houspector is acting as the Data Processor, End Users should contact the Data Controller, i.e. the entity with which End User has a relationship, to exercise these rights.

If you are a resident of the European Union, you may also lodge a complaint with your local privacy commissioner or other Supervisory Authority with respect to our processing of your Personal Information. The local Supervisory Authority in each European country can be found here.

California Residents

This section provides additional details about the Personal Information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act (the CCPA).

For more details about the Personal Information Houspector has collected over the last 12 months, please see the section "Information you provide us" above. We collect this Personal Information for commercial purposes described in the section "Information we collect from your use of Houspector Service" above. Houspector will only share this information when you make a customer service query to another organization, which is a Customer of Houspector and which uses our Services to assist their customer service and marketing functions. Houspector does not sell (as that term is defined in the CCPA) the Personal Information we collect.

Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of Personal Information we collect (including how we use and disclose this Personal Information), to delete their Personal Information, to opt out of any "sales" of Personal Information that may be occurring, and to not be discriminated against for exercising these rights.

California consumers may make a request pursuant to their rights under the CCPA by contacting us at privacy@houspector.com. We will verify your request using the information associated with your account, if available, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.

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